Privacy Policy

This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, contact us, make an enquiry, book an appointment or interact with us.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

This website is operated by Andrew Slater Hairdressing.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our website.

Information We May Collect

We may collect and process the following types of personal information:

• Your name
• Email address
• Telephone number
• Appointment enquiry details
• Information you provide through contact forms or booking enquiries
• Details of services you are interested in
• Any other information you choose to provide when contacting us
• Website usage information, such as pages visited, device type, browser type and general location data

We only collect information that is relevant to the purpose for which it is provided.

How We Collect Your Information

We may collect personal information when you:

• Complete a contact form on our website
• Request an appointment or consultation
• Contact us by phone, email or social media
• Sign up to receive updates, offers or marketing communications
• Visit and browse our website
• Interact with our online booking, review or social media links

How We Use Your Information

We may use your personal information to:

• Respond to your enquiries
• Arrange, manage or confirm appointments
• Provide salon services and customer care
• Contact you about your booking or consultation
• Send service-related communications
• Send marketing emails or updates where you have agreed to receive them
• Improve our website, services and customer experience
• Maintain internal records
• Meet legal, regulatory or insurance requirements

Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the circumstances, we may rely on one or more of the following:

Contract

We may use your information where it is necessary to provide a service you have requested, such as arranging or managing an appointment.

Legitimate Interests

We may use your information where it is necessary for the legitimate interests of running and improving our salon business, responding to enquiries, maintaining client records, improving our website and providing good customer service.

Consent

We may rely on your consent where you have chosen to receive marketing communications or where consent is required for certain cookies or tracking technologies.

You can withdraw your consent at any time.

Legal Obligation

We may use or keep certain information where required by law, regulation, tax, accounting, insurance or health and safety obligations.

Marketing Communications

We will only send you marketing emails, offers or updates where you have agreed to receive them or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing communications at any time by following the unsubscribe link in the email or by contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and understand how visitors use the site.

Cookies may collect information such as your device type, browser, pages visited and how you interact with the website. Some cookies are essential for the website to work properly, while others may be used for analytics or marketing purposes.

Where required, we will ask for your consent before placing non-essential cookies on your device.

For more information, please refer to our Cookie Policy.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our website and provide our services. This may include:

• Website hosting providers
• Email and IT service providers
• Online booking or appointment systems
• Payment providers, where applicable
• Analytics or cookie service providers
• Professional advisers, such as accountants, insurers or legal advisers
• Regulators, authorities or law enforcement where legally required

We only share information where necessary and expect third-party providers to keep your information secure.

How Long We Keep Your Information

We will only keep your personal information for as long as necessary for the purpose it was collected.

This may include keeping information for:

• Responding to enquiries
• Managing appointments and client records
• Meeting legal, accounting, tax or insurance requirements
• Resolving disputes or complaints
• Maintaining business records

Where information is no longer needed, we will securely delete, anonymise or dispose of it.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. You provide information through the website at your own risk.

International Transfers

Some of the third-party services we use, such as website analytics, email, hosting or booking platforms, may process information outside the UK.

Where this happens, we expect appropriate safeguards to be in place to protect your personal information in accordance with applicable data protection laws.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for your information to be transferred to another organisation
• Withdraw consent where we rely on consent to use your information

The rights available to you may depend on the lawful basis we rely on for using your information.

You also have an absolute right to object to your personal information being used for direct marketing.

How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us using the contact details provided on our website.

We may need to verify your identity before responding to your request.

Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Links to Other Websites

Our website may contain links to third-party websites, such as social media platforms, review sites, booking systems or partner websites.

We are not responsible for the privacy practices, security or content of any third-party websites. We recommend that you read the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Please check this page occasionally to ensure you are happy with any updates.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Andrew Slater Hairdressing using the contact details provided on this website.